Remote Technical SaaS Support Specialist

SupportYourApp; France; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management

Greenhouse conditions for self-develop

Job summary

SupportYourApp in France is seeking a Technical Support Consultant to deliver outstanding customer support for SaaS and tech solutions across multiple channels. You will troubleshoot, respond to inquiries, and document issues while maintaining high service standards.

You should be fluent in French and English (C1), have at least 2 years of experience in SaaS or technical support, and be comfortable with Excel, CRM systems, and reporting. A home-office setup is required.

Qualifications

• At least 2+ years of experience in Customer Support or Technical Support in SaaS.
• Fluent in French and English (C1 for both written and spoken).
• Strong Excel skills, including data analysis and VLOOKUP.
• Experience with CRM systems and reporting.
• Customer-focused mindset with solid problem-solving abilities.

Responsibilities

• Deliver outstanding technical support via emails and outgoing calls.
• Respond, troubleshoot and escalate support requests via email, phone, chat, and video calls.
• Maintain regular communication with customers and provide timely updates on open issues.
• Identify, reproduce, and report bugs to Product and Development teams.
• Gather customer feedback and suggest product improvements.
• Maintain high service standards by meeting KPIs.
• Accurately document all customer interactions in the CRM system.
• Stay up to date with platform updates and policies.

Skills

French (C1)

English (C1)

Customer-focused

Problem solving

Time management

Tools

Zendesk

Job description

SupportYourApp in France is seeking a Technical Support Consultant to deliver outstanding customer support for SaaS and tech solutions across multiple channels. You will troubleshoot, respond to inquiries, and document issues while maintaining high service standards.

You should be fluent in French and English (C1), have at least 2 years of experience in SaaS or technical support, and be comfortable with Excel, CRM systems, and reporting. A home-office setup is required.