Bilingual Hospitality Tech Support Specialist

Availpro; Paris; Hybride; EUR 26 000 - 38 000; Plein temps

Résumé du poste

D-EDGE is seeking a Technical Support specialist for the France team. You will act as the first line of contact for clients, handling cases in Salesforce, providing expert product guidance and maintaining high standards of customer service. Weekend rotation may be required.

You will join a collaborative, customer-centric team supporting hotels globally with Level 1 incident resolution and proactive issue handling. Fluency in French and English is essential.

Qualifications

• Native or fluent in French & English.
• Strong customer relationship skills.
• Excellent communication.
• Able to work with others in a close manner.
• Good multi-tasking skills.
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.

Responsabilités

• Create / take ownership of cases in Salesforce proactively.
• Investigate & solve customers’ and internal issues promptly.
• Provide prompt, professional and customised assistance on D-EDGE products.
• Increase knowledge and autonomy of clients in using these products.
• Manage clients’ complaints concerning issues with the tool suite.
• Resolve product issues by identifying causes and explaining solutions.
• Collect necessary info to expedite unresolved cases to Level 2 when needed.
• Train, mentor and shadow junior colleagues.

Connaissances

Fluent French

Fluent English

Customer relationship

Excellent communication

Team collaboration

Multi-tasking

Technical skills

Outils

Salesforce CRM

Google Suite

Microsoft Excel

MS Word

Description du poste

D-EDGE is seeking a Technical Support specialist for the France team. You will act as the first line of contact for clients, handling cases in Salesforce, providing expert product guidance and maintaining high standards of customer service. Weekend rotation may be required.

You will join a collaborative, customer-centric team supporting hotels globally with Level 1 incident resolution and proactive issue handling. Fluency in French and English is essential.