Remote T3 Support Engineer - Backend & API Specialist

SupportYourApp; France; Remote; EUR 62,000 - 89,000; Full time

Benefits offered by this job

Fully remote from EU

USD compensation

International environment

Referral rewards

Work-life balance

Leadership support

Professional development

Job summary

SupportYourApp in France is seeking a T3 Support Engineer to join our global Intelligent Support team. You will investigate escalated issues across backend, databases, and cross-system integrations while reproducing bugs in web admin consoles, mobile apps, and APIs.

You will analyze logs, run SQL queries, apply small fixes, document findings, and coordinate with Engineering to prevent recurrence. A strong command of English, solid troubleshooting skills, and proactive communication are essential.

Qualifications

• Proven experience in Technical Support, SRE, or Engineering with strong troubleshooting skills.
• Excellent English skills (C1) for spoken and written communication.
• Strong SQL skills and experience with production relational databases.
• Working knowledge of PHP and/or JavaScript/TypeScript.
• Familiarity with AWS or another cloud provider, including logs and secrets.
• Experience with Sentry or similar error-tracking tools and Grafana.
• Clear written documentation of technical findings and good analytical thinking.
• Ability to identify escalations to Engineering and maintain a proactive attitude.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes, including configuration changes and targeted code patches.
• Escalate complex issues to Engineering with clear documentation and findings.
• Track incidents and outages through resolution using monitoring tools.
• Maintain runbooks and knowledge bases to reduce recurring escalations.

Skills

English (C1)

SQL

PHP

JavaScript/TypeScript

AWS

Sentry

Grafana

Analytical thinking

Documentation

Escalation management

Tools

SQL databases

GraphQL

REST API debugging

ClickHouse / BigQuery

Sentry

Grafana

AWS

Job description

SupportYourApp in France is seeking a T3 Support Engineer to join our global Intelligent Support team. You will investigate escalated issues across backend, databases, and cross-system integrations while reproducing bugs in web admin consoles, mobile apps, and APIs.

You will analyze logs, run SQL queries, apply small fixes, document findings, and coordinate with Engineering to prevent recurrence. A strong command of English, solid troubleshooting skills, and proactive communication are essential.