Bilingual Tech Support Specialist — Resolve Issues & Coach Juniors

Availpro; Paris; Hybride; EUR 32 000 - 44 000; Plein temps

Résumé du poste

D-EDGE is seeking a Technical Support France team member for a fixed-term contract starting in September 2024 through August 2027. You will handle Level 1 technical assistance, incident resolution, and client support for our hospitality-focused software suite.

The role requires bilingual French and English communication, a strong customer focus, and the ability to escalate complex issues to higher levels when necessary.

Qualifications

• Must be fluent in French and English.
• Excellent customer relationship and communication skills.
• Ability to multitask and work with others in a close manner.
• Technical proficiency in common computer applications.

Responsabilités

• Create / Take ownership of cases in Salesforce proactively.
• Investigate & solve customers’ and internal issues promptly.
• Provide prompt, professional, customized assistance on D-EDGE products.
• Increase knowledge and autonomy of clients on product use.
• Manage client complaints related to our tools.
• Resolve product issues by identifying causes and proposing solutions.
• Collect information to escalate unresolved cases to Level 2 when needed.
• Train, mentor and shadow junior colleagues.

Connaissances

French & English fluency

Customer relationship

Excellent communication

Multi-tasking

Team collaboration

Technical aptitude

Outils

Salesforce CRM

Excel

MS Word

Google Suite

Description du poste

D-EDGE is seeking a Technical Support France team member for a fixed-term contract starting in September 2024 through August 2027. You will handle Level 1 technical assistance, incident resolution, and client support for our hospitality-focused software suite.

The role requires bilingual French and English communication, a strong customer focus, and the ability to escalate complex issues to higher levels when necessary.