Technical SaaS Support Specialist (French/English)

Rise Up; Paris; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Rise Up, a leading European learning software provider with offices in Paris, London, and Lisbon, is seeking a Customer Care Representative. You will be the first point of contact for our customers, delivering outstanding service with a strong technical dimension.

You will handle customer inquiries via email and chat, provide product information, troubleshoot issues, escalate when needed, and contribute to knowledge base updates. Fluent in French and English; German is a plus.

Qualifications

• Experience in a client service role, preferably in SaaS support.
• Solid troubleshooting methodology (isolate, reproduce, resolve or elevate).
• Familiarity with APIs, SSO, browser debugging and log analysis.
• Ability to translate technical explanations into clear, jargon-free language.

Responsabilités

• Customer Support & Communication: Respond to inquiries via email and chat, provide accurate information, handle complaints and follow up to ensure resolution.
• Technical Support & Troubleshooting: Diagnose and resolve technical issues, escalate to Level 2/Engineering with clear reproduction steps.
• Knowledge Management: Help maintain up-to-date internal and external knowledge bases.

Connaissances

French language

English language

German (nice to have)

Customer service

Technical troubleshooting

CRM proficiency

API concepts

SSO concepts

Problem solving

Communication skills

Outils

CRM systems

Browser debugging tools

Description du poste

Rise Up, a leading European learning software provider with offices in Paris, London, and Lisbon, is seeking a Customer Care Representative. You will be the first point of contact for our customers, delivering outstanding service with a strong technical dimension.

You will handle customer inquiries via email and chat, provide product information, troubleshoot issues, escalate when needed, and contribute to knowledge base updates. Fluent in French and English; German is a plus.