Remote Tech Support Manager | Customer Advocate

JustRelate Group; France; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Friendly home office policy

Meal vouchers and transportation subsidies

Professional training

Company library with book purchase option

Celebrations of special events

Language courses during working hours

Local team dinners and global events

Job summary

A tech company in France is seeking an IT support specialist to communicate with customers, analyze technical issues, and provide solutions. Candidates should have experience with HTML and CSS, along with IT-related training. Soft skills are essential to adapt to new priorities and work both independently and as part of a team. The role offers a friendly home office policy, meal vouchers, professional training, and various team events.

Qualifications

• Experience with HTML and CSS is required.
• Knowledge in databases such as MySQL/MariaDB or Postgres is beneficial.
• Ability to express oneself clearly and precisely in French and English.

Responsibilities

• Communicate with customers to resolve IT support cases.
• Analyze and resolve technical issues (Level 1 and Level 2 support).
• Create and update technical documentation for support.

Skills

HTML

CSS

MySQL/MariaDB or Postgres

Education

IT-related training (IT specialist) or similar

Job description

A tech company in France is seeking an IT support specialist to communicate with customers, analyze technical issues, and provide solutions. Candidates should have experience with HTML and CSS, along with IT-related training. Soft skills are essential to adapt to new priorities and work both independently and as part of a team. The role offers a friendly home office policy, meal vouchers, professional training, and various team events.