European Tech Support Manager — Business Products

Epson France; Clichy; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Strong contributory pension plan

Private healthcare

Life cover

Gym membership

Employee discounts on products

Minimum of 25 days holiday

Job summary

A leading technology company is seeking an experienced European Technical Support Manager to lead the technical support department in Clichy, France. The successful candidate will oversee operations for commercial and consumer products, ensuring alignment with strategic goals and effective collaboration. Key responsibilities include managing a team, monitoring service issues, and implementing corrective actions. Candidates should have extensive IT sector experience and fluency in both English and French. This role offers competitive benefits, including hybrid working options.

Qualifications

• Extensive experience in the IT sector and people management in technical support.
• Strong planning, scheduling, and project management abilities.
• Proficiency in English and French with strong communication and presentation skills.

Responsibilities

• Lead technical support operations for commercial and consumer products.
• Coordinate activities of ETS Managers, ensuring alignment with strategies.
• Develop clarity in technical communication across teams and departments.
• Monitor product failure rates and suggest corrective actions.
• Manage budget for Level III support activities and report to management.

Skills

Technical support management

Project management

Business acumen

Problem-solving

Cross-functional coordination

Staff development

Communication skills

MS Office proficiency

SAP experience

Job description

A leading technology company is seeking an experienced European Technical Support Manager to lead the technical support department in Clichy, France. The successful candidate will oversee operations for commercial and consumer products, ensuring alignment with strategic goals and effective collaboration. Key responsibilities include managing a team, monitoring service issues, and implementing corrective actions. Candidates should have extensive IT sector experience and fluency in both English and French. This role offers competitive benefits, including hybrid working options.