Remote Senior Manager, Customer Success - EMEA/APAC

Jobgether; France; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Remote leadership role

Travel opportunities

Competitive compensation

Job summary

Jobgether is seeking a Manager, Customer Success Managers based in France to lead a 4-6 person team supporting commercial, enterprise and strategic customers across EMEA and APAC in a fully remote leadership role.

You will coach, hire, and guide CSMs through renewals, churn reduction and account growth, collaborating with Sales, Support, Customer Success Engineering and Product to improve processes and forecasting.

Responsibilities

• Lead, coach, and develop a team of 4-6 Customer Success Managers across EMEA and APAC through regular one-to-one meetings, team sessions, and timely, constructive feedback.
• Support CSMs through complex renewal negotiations, churn risks, and account expansion discussions, serving as their first point of escalation.
• Interview, train, and onboard new Customer Success Managers, ensuring ramp-up and effective integration into the team.
• Identify and address performance gaps proactively, working with senior leadership when additional support or intervention is required.
• Monitor account health across the team's portfolio, including renewal timelines, product utilization, churn risks, and potential downsells.
• Maintain accurate forecasts for renewals and account performance, escalating risks early and providing clear recommendations to leadership.
• Partner with Sales to identify, develop, and pursue upsell and cross-sell opportunities that contribute to account growth.
• Improve Customer Success processes, playbooks, and documentation covering onboarding, account planning, renewal management, and customer-facing materials, adapting approaches to regional needs.

Job description

Jobgether is seeking a Manager, Customer Success Managers based in France to lead a 4-6 person team supporting commercial, enterprise and strategic customers across EMEA and APAC in a fully remote leadership role.

You will coach, hire, and guide CSMs through renewals, churn reduction and account growth, collaborating with Sales, Support, Customer Success Engineering and Product to improve processes and forecasting.