Customer Success Advocate - Remote Climate Tech SaaS

Jobgether; France; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Remote-first flexibility

Three company-wide gatherings per year

30 days of annual leave plus publichol

Gym subsidies and access to therapy (S

Job summary

Jobgether is seeking a Customer Success Associate based in France for a fully remote role in a climate tech SaaS environment. You will manage a portfolio of B2B customers, handle onboarding, and coordinate with product and technical teams to ensure smooth adoption and high satisfaction.

You will support renewals and upsell opportunities while tracking health metrics and contributing to the product roadmap through customer feedback.

Qualifications

• Fluent in English with strong written and spoken communication.
• 2–4 years in a customer-facing B2B/enterprise role.
• Experience with onboarding, renewals, and upsell activities.
• Experience with data analysis in Excel; familiarity with dashboards is a plus.
• Experience coordinating with product, sales, and technical teams.

Responsibilities

• Manage a portfolio of existing B2B customers and serve as their day-to-day contact.
• Provide first-level platform usage support and escalate complex issues as needed.
• Coordinate onboarding, training, and creation of onboarding resources.
• Monitor account health and maintain customer records in HubSpot and Notion.
• Prepare quarterly business reviews highlighting adoption and opportunities.
• Support renewals and identify upsell opportunities with senior colleagues.
• Track KPIs such as GRR, renewal rates, churn, and CLV.

Skills

English fluency

Customer-facing

Data analysis

Excel (XLOOKUP, Pivot)

Account management

Remote collaboration

Tools

HubSpot

Notion

Job description

Jobgether is seeking a Customer Success Associate based in France for a fully remote role in a climate tech SaaS environment. You will manage a portfolio of B2B customers, handle onboarding, and coordinate with product and technical teams to ensure smooth adoption and high satisfaction.

You will support renewals and upsell opportunities while tracking health metrics and contributing to the product roadmap through customer feedback.