Head of Customer Experience, Growth & Loyalty (Remote)

Jobgether; France; Remote; EUR 51,000 - 58,000; Full time

Benefits offered by this job

Remote work flexibility

Flexible working hours

15 paid vacation days annually

Well-being days

Annual team retreat

Complimentary wellness classes

Job summary

Jobgether on behalf of a partner company is seeking a Head of Customer Experience in France to lead the strategy for satisfaction, retention, memberships, and repeat revenue across locations. You will manage a customer-facing team and build scalable processes that convert first-time visitors into loyal customers.

You will collaborate with Marketing and Operations to develop engagement strategies, strengthen membership performance, and optimize service delivery.

Qualifications

• At least three years of experience in customer experience, retention, loyalty, or related fields.
• Experience managing or coaching a customer-facing team.
• Strong analytical skills to interpret customer data and feedback.

Responsibilities

• Lead, coach, and develop a high-performing CX team with clear expectations.
• Own service performance metrics and establish training programs across locations.
• Develop scalable workflows, SOPs, and a centralized knowledge base.
• Improve channels (email, phone, live chat, text) for accessibility and responsiveness.
• Identify opportunities to improve efficiency through tech, automation, and AI.
• Own customer journey feedback, surveys, reviews, and reputation management.
• Collaborate with Marketing and Operations on retention campaigns and lifecycle communications.
• Develop strategies to increase repeat bookings, renewals, and lifetime value.

Skills

CX strategy

Team leadership

Customer retention

Analytics

CRM systems

Cross-functional collaboration

Revenue opportunities

Project management

Communication

Problem-solving

Tools

CRM systems

Customer service platforms

Customer data

Job description

Jobgether on behalf of a partner company is seeking a Head of Customer Experience in France to lead the strategy for satisfaction, retention, memberships, and repeat revenue across locations. You will manage a customer-facing team and build scalable processes that convert first-time visitors into loyal customers.

You will collaborate with Marketing and Operations to develop engagement strategies, strengthen membership performance, and optimize service delivery.