Remote Senior Customer Success & Adoption Leader

Algolia; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading AI search company in Paris seeks a Customer Success Manager to drive customer value and retention. The role involves relationship management, product training, and proactive engagement to maximize customer success. Candidates should have 2-3 years of relevant experience, strong communication skills, and the ability to navigate a SaaS environment. The company values autonomy and offers a flexible workplace strategy.

Prestations

Flexible work hours

Remote work options

Inclusive workplace culture

Qualifications

• 2-3 years of experience in customer success, account management, or project management.
• Experience with technical products and managing customer engagements.
• Excellent written and verbal communication skills.

Responsabilités

• Drive adoption and value realization among post go-live customers.
• Conduct product training for users.
• Provide recommendations to optimize platform usage.
• Maximize product feature adoption.

Connaissances

Fluency in English

Relationship management

Problem-solving

Presentation skills

Time management

Description du poste

A leading AI search company in Paris seeks a Customer Success Manager to drive customer value and retention. The role involves relationship management, product training, and proactive engagement to maximize customer success. Candidates should have 2-3 years of relevant experience, strong communication skills, and the ability to navigate a SaaS environment. The company values autonomy and offers a flexible workplace strategy.