Customer Succes Manager - Mid Market (H/F) - CDI

Najar; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote Work

Wemind Insurance

Swile Card

Osteopathy sessions

Team off-sites

Résumé du poste

Najar is looking for a client advisor to establish trusted relationships with clients and ensure successful project management. The ideal candidate has 3+ years of experience in client-facing roles, fluent in French and English, and an understanding of the SaaS ecosystem.

The role involves coordinating internal teams and identifying expansion opportunities within existing client portfolios. Benefits include remote work options, wellness insurance, and company bonuses.

Qualifications

• At least 3 years experience in client-facing roles.
• Experience in cross-selling and up-selling.
• Understanding of the SaaS ecosystem.
• Fluency in French and English, both spoken and written.
• Highly organized with attention to detail.

Responsabilités

• Establish trusted relationships with clients.
• Manage renewal conversations and billing inquiries.
• Coordinate internal teams for project success.
• Define measurable goals for clients.
• Identify new opportunities within clients.

Connaissances

Client-facing experience

Cross-sell and up-sell

SaaS B2B experience

Fluent in French & English

Organizational skills

Description du poste

About Us

We are on a mission to reinvent procurement by transforming complex processes into simple and automated actions. Najar empowers businesses with cutting‑edge procurement solutions that are adaptable, reliable, and focused on long‑term financial health. With our AI‑driven platform, businesses can confidently navigate the complexities of procurement, ensuring that every decision is visible, precise, and built to last. In just a few years we’ve grown to several millions in ARR, supporting 180+ customers in France and across Europe and growing the team to 60+ people (including remote employees). Following a successful Seed funding round and a Series A of €15 million led by 13Books, Portage and Tomcat, we are focused on continuing our growth and expanding our impact in the market. We have the ambition of being the leading procurement solution in France and Europe, becoming the strategic partner for businesses, our Architect of Trust.

Your Role at Najar

• Establish a trusted relationship with each assigned client and act as an advisor to clients to ensure they’re using the product effectively and make their project a success
• Serve as point of contact for renewal conversations, managing contractual and billing inquiries from clients
• Coordinate and lead the various internal teams involved in projects: Product, Procurement, Sales, Marketing, etc.
• Drive and define the establishment of measurable goals and other success indicators to support the client in achieving their goals
• Identify and develop new and expanded use opportunities within existing customer portfolio

What We’re Looking For

• You have at least 3 years experience working within client‑facing roles
• You are used to doing cross‑sell and up‑sell on your own
• You have a first experience in a SaaS B2B industry and a deep understanding of the SaaS ecosystem
• You speak both French & English fluently (spoken and written)
• Empathy for our clients and an ability to quickly build rapport with those around you
• A highly organized approach to your work, with meticulous attention to detail
• Nice‑to‑have: You have a first experience in an early‑stage company

The Recruitment Process

• HR Interview: with our Talent Acquisition Manager – 45 minutes
• Interview with your Manager: 1 hour
• (Team Discussion) With your future team – 45 minutes (only if Manager position)
• Case Study: With Quentin and Damien – 1 hour
• Culture Fit: With our Chief of Staff – 45 minutes
• Senior Managers meeting / Meet our Founder: Vincent

What We Offer

• RTT: For a better work‑life balance.
• BSPCE: Benefit from Najar's growth!
• Remote Work: Flexibility with remote work options.
• Wemind Insurance: 70% covered by the company.
• Swile Card: For your meals and more.
• Bonus: One off‑site per year and three on‑sites per year to strengthen the team.
• Access to osteopathy sessions 2d/w at the office, all paid by Najar.

Ready to write the next chapter of Najar with us? Apply now!