Remote Reservations Specialist - Client Care & Bookings

Travelwithjess04; Paris; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Onboarding

Training provided

Professional development

Continuing education

Résumé du poste

Travelwithjess04 is seeking a friendly, organized individual to assist clients with reservation inquiries, options, and confirmations in a 100% remote role. You will handle reservations, gather preferences, and ensure a positive client experience with professional communication.

Strong organizational and research skills, plus reliability and excellent follow-up, are essential to deliver timely updates and maintain accurate client records in a remote environment.

Qualifications

• Clear communication and interpersonal skills.
• Customer-focused attitude and reliability.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Previous customer service or reservations experience is helpful but not required.

Responsabilités

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely updates.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Connaissances

Strong communication

Customer focus

Organizational skills

Attention to detail

Tech savvy

Research skills

Follow-up

Reliability

Outils

CRM software

Description du poste

Travelwithjess04 is seeking a friendly, organized individual to assist clients with reservation inquiries, options, and confirmations in a 100% remote role. You will handle reservations, gather preferences, and ensure a positive client experience with professional communication.

Strong organizational and research skills, plus reliability and excellent follow-up, are essential to deliver timely updates and maintain accurate client records in a remote environment.