Remote Travel Concierge & Support Specialist

Sawmilldcllc; Toulouse; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

100% remote

Full training and ongoing support

Growth opportunities

Travel-related perks and discounts

Collaborative remote team environment

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role will assist clients with travel questions, provide trip support, and ensure a smooth experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, call center, or support roles.
• Highly organized, dependable, and detail-oriented.
• Able to work independently in a remote environment.
• Willing to learn new systems, tools, and processes.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Communication skills

Customer service

Organization

Remote work

Quick learner

Travel passion

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role will assist clients with travel questions, provide trip support, and ensure a smooth experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.