Remote Client Travel Support Specialist

Sawmilldcllc; Toulouse; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Comprehensive training

Growth opportunities

Travel-related discounts

Supportive remote team

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist clients throughout their travel journey. This fully remote role places you as a key contact for travelers, providing support before, during, and after trips to ensure a smooth experience.

You will respond to inquiries via email, phone, and messaging, help with itinerary changes, and explain destinations and agency processes. Ideal candidates are organized, communicate clearly, and enjoy working independently in a remote

Qualifications

• Strong written and verbal communication.
• Customer service experience in travel, hospitality, or support roles.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passion for travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service experience

Organized

Detail-oriented

Independent remote work

Learn new systems

Passion for travel

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist clients throughout their travel journey. This fully remote role places you as a key contact for travelers, providing support before, during, and after trips to ensure a smooth experience.

You will respond to inquiries via email, phone, and messaging, help with itinerary changes, and explain destinations and agency processes. Ideal candidates are organized, communicate clearly, and enjoy working independently in a remote