Remote Travel Support Specialist

Effortless travel solutions ETS; Marseille; À distance; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Travel perks

Exclusive industry discounts

Résumé du poste

Effortless travel solutions ETS is seeking a Travel Customer Representative for a 100% remote role. You will assist clients from booking through return, respond to inquiries, and provide accurate travel information while maintaining a high standard of service.

You will handle inquiries via email, phone and chat, coordinate bookings, changes and cancellations, and follow up to ensure satisfaction. The ideal candidate is organized, communicative, tech‑savvy and passionate about travel, with a

Qualifications

• Excellent spoken and written communication.
• Experience in customer service, preferably travel/hospitality.
• Strong attention to detail and organization.
• Comfortable with technology and booking platforms.
• Passion for travel and helping others plan experiences.

Responsabilités

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, documents, and policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns with empathy and problem-solving skills.

Connaissances

Communication

Customer service

Attention to detail

Tech‑savvy

Travel enthusiasm

Description du poste

Effortless travel solutions ETS is seeking a Travel Customer Representative for a 100% remote role. You will assist clients from booking through return, respond to inquiries, and provide accurate travel information while maintaining a high standard of service.

You will handle inquiries via email, phone and chat, coordinate bookings, changes and cancellations, and follow up to ensure satisfaction. The ideal candidate is organized, communicative, tech‑savvy and passionate about travel, with a