Remote Travel Experience Specialist

Sawmilldcllc; Lyon; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

100% remote work

Full training

Travel industry perks

Career growth

Collaborative remote team

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role assists clients with travel questions and provides trip support to ensure a smooth experience.

Ideal candidates are highly organized with strong written and verbal communication skills, and enjoy helping others travel with confidence. Travel, hospitality, or call center experience is a plus; you’ll work independently in a remote environment.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, call center, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role assists clients with travel questions and provides trip support to ensure a smooth experience.

Ideal candidates are highly organized with strong written and verbal communication skills, and enjoy helping others travel with confidence. Travel, hospitality, or call center experience is a plus; you’ll work independently in a remote environment.