Remote Travel Concierge — Expert Journeys & Support

Sawmilldcllc; Marseille; Remote; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Professional development

Job summary

Sawmill D&C LLC is looking for a Remote Travel Consultant to guide clients from idea to return, handling bookings and resolving issues with professionalism and care. You’ll work fully remotely, partnering with travelers across the country to create seamless, memorable journeys.

You’ll need stellar written and verbal communication, travel or hospitality experience, keen attention to detail, and comfort with booking tools and new systems.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

Skills

Communication

Customer service

Attention to detail

Tech-savvy

Travel knowledge

Tools

Booking tools

Booking systems

Job description

Sawmill D&C LLC is looking for a Remote Travel Consultant to guide clients from idea to return, handling bookings and resolving issues with professionalism and care. You’ll work fully remotely, partnering with travelers across the country to create seamless, memorable journeys.

You’ll need stellar written and verbal communication, travel or hospitality experience, keen attention to detail, and comfort with booking tools and new systems.