Remote Onboarding Lead for STR SaaS

PLP Group; France; Sur place; EUR 55 000 - 80 000; Plein temps

Résumé du poste

Boom is seeking a Customer Onboarding Specialist to own the onboarding journey from kickoff to post-migration training. You will be the single point of contact for the client, set expectations, timelines, and responsibilities, and ensure they are ready to operate Boom independently.

In a fast-paced, high-growth environment, you’ll manage 12+ onboarding projects in parallel, collaborate with Migration, Support, Product and R&D, deliver trainings, resolve issues, and ensure customers gain real

Qualifications

• 2+ years in onboarding, implementation, customer success, or project-based roles.
• Excellent project management and organizational skills.
• Comfortable leading calls and trainings with customers.
• Fluent English; additional languages a plus.

Responsabilités

• Lead onboarding projects from kickoff through post-migration training.
• Be the single point of contact for the client during onboarding.
• Set clear expectations, timelines, and responsibilities from day one.
• Manage 12+ parallel onboarding projects at different stages.
• Guide clients through configuration and readiness tasks before migration.
• Collaborate with Migration, Support, Product, and R&D to resolve issues.

Connaissances

Onboarding

Project management

Communication

English fluency

Startup mindset

Description du poste

Boom is seeking a Customer Onboarding Specialist to own the onboarding journey from kickoff to post-migration training. You will be the single point of contact for the client, set expectations, timelines, and responsibilities, and ensure they are ready to operate Boom independently.

In a fast-paced, high-growth environment, you’ll manage 12+ onboarding projects in parallel, collaborate with Migration, Support, Product and R&D, deliver trainings, resolve issues, and ensure customers gain real