Remote IT Support Specialist (EN/ES) — Help Desk Expert

MyVA Support (MyVAS); Auvergne-Rhône-Alpes; Sur place; EUR 36 000 - 55 000; Plein temps

Avantages offerts par ce poste

Pioneering role

Supportive environment

Cutting-edge tech

Competitive salary

Remote work

Résumé du poste

MyVA Support is seeking an IT Support Specialist for a 100% remote role. The position targets LATAM-based candidates who are bilingual in Spanish and English, bringing a strong IT foundation and a passion for troubleshooting across help desk disciplines.

You will diagnose and resolve a wide range of technical issues, track and route incidents, and maintain customer data while delivering excellent support. A proactive, customer-first mindset is essential.

Qualifications

• Minimum 5 years of experience in IT with a proven track record in help desk support.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve technical issues.
• Proficient in English with outstanding verbal and written communication skills.
• Detail-oriented with multitasking ability.
• Eager to stay up to date with IT principles.
• Desirable: experience in web development, cybersecurity, networking, cloud services, or digital marketing.

Responsabilités

• Serve as the first point of contact for customer support issues, offering solutions and escalating unresolved queries as necessary.
• Efficiently track, route, and redirect problems to the appropriate resources.
• Maintain customer data and generate detailed activity reports.
• Guide customers through step-by-step solutions.
• Follow up with customers, ensuring resolution and satisfaction.
• Employ exceptional customer service skills to exceed expectations.
• Recommend procedure modifications or improvements to enhance operations.
• Continually update knowledge on help desk procedures, products, and services.

Connaissances

IT support

Troubleshooting

English proficiency

Attention to detail

Multitasking

Description du poste

MyVA Support is seeking an IT Support Specialist for a 100% remote role. The position targets LATAM-based candidates who are bilingual in Spanish and English, bringing a strong IT foundation and a passion for troubleshooting across help desk disciplines.

You will diagnose and resolve a wide range of technical issues, track and route incidents, and maintain customer data while delivering excellent support. A proactive, customer-first mindset is essential.