Remote Medical Virtual Assistant — LATAM Bilingual

MyVA Support (MyVAS); Auvergne-Rhône-Alpes; Sur place; EUR 8 000 - 12 000; Plein temps

Avantages offerts par ce poste

100% remote job

Productivity bonus 50 USD

Reliability bonus 25 USD

Consecutive reliability bonus 50 USD

Résumé du poste

MyVA Support (MyVAS) is seeking a Virtual Assistant with Medical Experience for a full-time remote position. The role is LATAM-based and requires English proficiency at C1 level and a 45-hour work week.

You will proactively handle patient emergencies, answer calls, enter authorization requests, obtain supporting documents, manage the contact center, schedule appointments, and create patient charts. As an independent contractor, you will handle your own taxes and contributions.

Qualifications

• Knowledge of medical terminology and insurances.
• 1+ years of experience in Medical Accounts.
• English proficiency at C1 level.
• Internet speed of 100 Mbps or higher.
• Own devices (laptop or desktop and headset).

Responsabilités

• Proactively determine solutions for handling unique patient/emergency situations.
• Answer inbound calls from the unit phone queue and make outbound calls to providers and members regarding authorization request status.
• Accurately enter authorization requests and submitted documents into the authorization system.
• Obtain all necessary documentation required to process referrals and requests for covered services.
• Manage Contact Center operations – Inbound and Outbound Calls.
• Appointment Scheduling – Manage appointments, rescheduling, and cancellations.
• Create and complete Patient Charts.

Connaissances

Medical terminology

Medical accounts experience

English proficiency (C1)

Internet speed 100 Mbps

Own devices (laptop/desktop + headset)

Description du poste

MyVA Support (MyVAS) is seeking a Virtual Assistant with Medical Experience for a full-time remote position. The role is LATAM-based and requires English proficiency at C1 level and a 45-hour work week.

You will proactively handle patient emergencies, answer calls, enter authorization requests, obtain supporting documents, manage the contact center, schedule appointments, and create patient charts. As an independent contractor, you will handle your own taxes and contributions.