Remote Graduate Customer Success Manager — Ubuntu & Open Source

Canonical; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading open-source technology firm is seeking a Customer Success Manager to enhance client relationships and ensure effective onboarding of new users. The role emphasizes problem-solving and collaboration across teams, focusing on improving customer experience with products like Ubuntu. Candidates should have strong communication skills and a passion for technology. Remote work is supported, along with generous benefits and annual review of compensation.

Prestations

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Opportunity to travel for team events

Qualifications

• Experience interacting with customers in a support capacity.
• Strong drive to assist and problem-solve for clients.
• Fluency in English required; additional languages appreciated.

Responsabilités

• Support customers by resolving ticket requests.
• Update documentation related to customer onboarding.
• Drive digital campaigns targeting customers.
• Engage with customers to identify risks and gather feedback.

Connaissances

Customer-facing experience

Excellent presentation skills

Strong organisational skills

Empathy

Team player

Description du poste

A leading open-source technology firm is seeking a Customer Success Manager to enhance client relationships and ensure effective onboarding of new users. The role emphasizes problem-solving and collaboration across teams, focusing on improving customer experience with products like Ubuntu. Candidates should have strong communication skills and a passion for technology. Remote work is supported, along with generous benefits and annual review of compensation.