Remote French-Speaking Customer Support Specialist

Cross Border Talents; Marseille; Remote; EUR 15,000 - 20,000; Full time

Benefits offered by this job

Salary 1,100 EUR gross monthly

14 salaries per year

Bonus up to 200 EUR/month

Relocation assistance

Ongoing training

Job summary

Cross Border Talents is seeking a Remote French speaking Customer Service Representative to support a global user community from Athens, Greece. You will handle inquiries with empathy, resolve issues, and enforce community standards in collaboration with an international team.

This position offers a monthly salary of 1,100 EUR gross with 14 payments per year, plus a performance bonus up to 200 EUR per month, relocation assistance for candidates outside Greece, and ongoing training in a

Qualifications

• Exceptional interpersonal skills with empathetic, clear French and English communication.
• Proactive attitude focused on community welfare.
• Ability to analyze data and identify trends to improve workflows.

Responsibilities

• Provide empathetic, accurate, timely support to users.
• Stay informed about products and community standards to offer effective solutions.
• Investigate and resolve user issues including account support requests and abuse reports.
• Respond to inquiries with speed, quality and empathy.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring abuse reports.
• Spot trends and escalate complex issues to the global team.
• Use market-specific knowledge to identify scalable improvements.

Skills

French (C2)

English (B2)

Empathy

Problem solving

Communication

Job description

Cross Border Talents is seeking a Remote French speaking Customer Service Representative to support a global user community from Athens, Greece. You will handle inquiries with empathy, resolve issues, and enforce community standards in collaboration with an international team.

This position offers a monthly salary of 1,100 EUR gross with 14 payments per year, plus a performance bonus up to 200 EUR per month, relocation assistance for candidates outside Greece, and ongoing training in a