Remote French speaking Customer Service Representative in Athens, Greece!

Cross Border Talents; Paris; Remote; EUR 1,100 - 15,000; Full time

Benefits offered by this job

Relocation assistance

Training & career development

Flexible working conditions

International environment

Vibrant workplace culture

Job summary

Cross Border Talents is seeking a Remote French-speaking Customer Service Representative to support a global community from Athens, Greece. You will handle user inquiries with empathy, resolve issues, and ensure compliance with Terms of Use while collaborating with the international team.

The role includes relocation assistance for Greece, ongoing training, flexible scheduling, and a vibrant, supportive culture that rewards problem-solving and data-driven improvements.

Qualifications

• Excellent communication and empathetic problem solving to support users.
• Ability to analyze data and identify trends to improve workflows.
• Familiarity with community standards; training provided.

Responsibilities

• Provide empathetic, accurate, and timely support to users.
• Stay informed about products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and abuse reports.
• Respond to inquiries with speed, quality, and empathy.
• Use market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

Skills

Interpersonal skills

French (C2)

English (B2)

Empathy

Problem solving

Attention to detail

Data analysis

Job description

About the job Remote French speaking Customer Service Representative in Athens, Greece!

Join a Team That Values Empathy, Excellence, and Innovation!

Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in French (C2) and English (B2).
• A proactive attitude with a bias toward doing whats right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

• Salary: 1100 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday Sunday 09.00 19.00 (8 hours per day, 5 days per week with rotative shifts)
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.