French-Speaking Customer Support Specialist – Athens

Cross Border Talents; Marseille; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Salary: 1100 EUR gross monthly x14 per

Performance bonus: up to 200 EUR per月

Relocation assistance

Job summary

Cross Border Talents is seeking a Customer Service Representative to support a global user community from Athens, Greece. You will handle inquiries with empathy, resolve issues, and ensure compliance with community standards.

The role requires fluent French (C2) and English (B2), a proactive, detail-oriented mindset, and the ability to analyze data to improve workflows. Relocation assistance is offered for candidates outside Greece.

Qualifications

• Exceptional interpersonal skills with empathetic and clear communication in French (C2) and English (B2).
• Proactive attitude focused on community and problem solving.
• Attention to detail and data-driven mindset.
• Willingness to learn product specifics and community standards.

Responsibilities

• Provide empathetic, accurate, and timely support to users.
• Stay informed about products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and abuse reports.
• Respond to inquiries with speed, quality, and empathy.
• Use market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and escalate complex issues to the global team when necessary.

Skills

Interpersonal skills

French (C2)

English (B2)

Job description

Cross Border Talents is seeking a Customer Service Representative to support a global user community from Athens, Greece. You will handle inquiries with empathy, resolve issues, and ensure compliance with community standards.

The role requires fluent French (C2) and English (B2), a proactive, detail-oriented mindset, and the ability to analyze data to improve workflows. Relocation assistance is offered for candidates outside Greece.