Remote French-Speaking Customer Care in Portugal

Cross Border Talents; Marseille; Remote; EUR 6,700 - 11,000; Full time

Benefits offered by this job

Relocation support

Accommodation provided

Job summary

Cross Border Talents is seeking a Customer Support Representative to join the French market from a remote location in Portugal. You will handle inquiries across email, chat, and calls, manage tickets, and perform back-office tasks to ensure smooth operations and customer success.

The role includes outbound activities and CRM data maintenance, with performance-driven targets. Working conditions include a 40-hour week, 22 vacation days, and potential compensation for public holidays.

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escape cases when needed

Job description

Cross Border Talents is seeking a Customer Support Representative to join the French market from a remote location in Portugal. You will handle inquiries across email, chat, and calls, manage tickets, and perform back-office tasks to ensure smooth operations and customer success.

The role includes outbound activities and CRM data maintenance, with performance-driven targets. Working conditions include a 40-hour week, 22 vacation days, and potential compensation for public holidays.