Remote French Customer Care in Portugal (Relocation)

Cross Border Talents; Strasbourg; Remote; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Relocation support

Accommodation option

Job summary

Cross Border Talents is seeking a Customer Support Representative to join our remote team in Portugal, focusing on the French market. This role offers relocation support and an accommodation option for eligible candidates.

You will handle customer inquiries via email, chat and calls, manage tickets, perform back-office tasks, and contribute to customer success while maintaining accurate CRM records and achieving set performance goals.

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escape cases when needed

Job description

Cross Border Talents is seeking a Customer Support Representative to join our remote team in Portugal, focusing on the French market. This role offers relocation support and an accommodation option for eligible candidates.

You will handle customer inquiries via email, chat and calls, manage tickets, perform back-office tasks, and contribute to customer success while maintaining accurate CRM records and achieving set performance goals.