Remote EV Charging Service Team Lead

ABB E-mobility

Cergy

À distance

EUR 90 000 - 130 000

Plein temps

14 jours+

Générateur de candidature

Démarquez-vous pour ce poste — générez un CV et une lettre de motivation personnalisés en environ une minute.

Passez les filtres ATS

Résumé du poste

ABB E-Mobility is seeking a Remote Service Team Lead - EU to guide a dedicated remote service team serving a large EV charging customer portfolio across Europe. You will blend technical depth, operational discipline, customer focus and people leadership to ensure reliable service delivery.

The role emphasizes remote troubleshooting, software rollouts, and proactive monitoring of charger fleets, with a focus on data-driven improvements and strong cross-functional collaboration across Field

Qualifications

Bachelor's or Master's degree in Electrical Engineering or related field.
Experience in EV charging, remote service, field service with SLA-driven environment.
Proven leadership of technical support teams.
Strong remote troubleshooting and diagnostics skills.
Fluent in English; additional European languages are a plus.

Responsabilités

Lead and coordinate the remote service team, including planning, prioritization, coaching, and execution of T2/T3 support activities.
Serve as the key operational and technical focal point, collaborating with Field Service, Quality, Software, Product, and local service teams.
Ensure outstanding customer service delivery by driving SLA performance, managing escalations, and maintaining high service quality standards.
Oversee proactive monitoring of charger fleets and use data-driven insights to improve reliability, availability, and customer outcomes.
Drive the diagnosis and resolution of complex technical issues, ensuring thorough troubleshooting, clear documentation, and effective field guidance.
Lead and support software rollouts, updates, campaigns, and configuration changes while managing risks and follow-up activities.
Develop team capabilities through coaching, knowledge sharing, and continuous improvement of processes, tools, and ways of working.
Contributes to ABB E-Mobility's remote service growth by identifying service improvement opportunities and supporting a scalable operating model.