EV Network Operations Engineer — Europe (Remote 2 days)

Go Electra; Lyon; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

2 days of remote work per week

Alan health insurance (50% covered)

Meal vouchers via Swile card (€10/day,

25 paid vacation days + 12 RTT days

SYNTEC collective agreement

Job summary

Go Electra in Lyon is seeking a Network Operations Center professional to own the availability of our European charging network. You will diagnose incidents, respond remotely when possible, and coordinate with field teams for on-site resolution to ensure a seamless customer experience.

The role requires a technical engineering background, strong communication, and the ability to operate across multiple countries.

Qualifications

• Technical or engineering background (electrical, energy or general engineering).
• Structured under pressure; ability to prioritise and decide with incomplete information.
• Clear communication linking drivers, field technicians, partners and engineering teams.
• Versatile, hands-on with deep expertise in high-power charging, battery storage and connected industrial assets.
• Fluency in French and English; another European language is a plus.
• Experience in industrial supervision or dispatch centers is a plus.

Responsibilities

• Own network availability and incident resolution SLAs across our European network.
• Supervise stations in 10 countries: detect, qualify and prioritise incidents on charging systems, storage, electrical installations and connectivity.
• Diagnose causes from supervision tools, logs and telemetry.
• Resolve remotely when possible, dispatch to country field teams when on-site intervention is needed.
• Support technicians live during interventions as their technical back-up.
• Build strong relationships with country NetOps teams to implement field solutions.
• Act as primary contact for equipment suppliers on support topics and review meetings.
• Contribute to improving supervision tools, automated actions, runbooks and issue resolution.

Skills

Engineering background

Structured under pressure

Clear communication

Hands-on

Tools

Telemetry tools

Job description

Go Electra in Lyon is seeking a Network Operations Center professional to own the availability of our European charging network. You will diagnose incidents, respond remotely when possible, and coordinate with field teams for on-site resolution to ensure a seamless customer experience.

The role requires a technical engineering background, strong communication, and the ability to operate across multiple countries.