Remote EU Operations & Reliability Engineer

Visa Hunt; France; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

European Dynamics is seeking an Operations Support Engineer to join the Development team and collaborate with a major client’s IT team on site. The role is performed remotely within the EU, with integration into the development environment and close cooperation with DevSecOps for deployments and automation improvements.

The ideal candidate has a university IT degree and at least 5 years in IT, including 2 years in L2 support for critical systems, with strong ITIL knowledge and English

Qualifications

• University degree in IT or relevant discipline, with minimum 5 years of IT experience.
• Minimum 3 years of IT operations or application/system support, incl. 2 years L2 support for large-scale systems.
• Experience with ITIL-aligned frameworks and change-management processes.
• Excellent understanding of ITIL service management processes (Incident, Problem, Change, Release, Event, Knowledge).
• Proficiency with IT service management tools such as ServiceNow.
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks.
• Understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of APIs, middleware and integration technologies (OAuth2, OIDC, SAML, etc.).
• Knowledge of database performance monitoring, backup and recovery coordination.
• Familiarity with system hardening, patching and vulnerability remediation.
• Familiarity with middleware and integration technologies including API management and data transformation.
• ITIL Foundation or higher, Linux administration, container-orchestration certification an asset.
• Excellent command of English.

Responsabilités

• Ensure operational maintenance and continuity of the system after Entry into Operations across environments.
• Provide second-level support by analyzing and resolving incidents, problems and service requests.
• Perform corrective, adaptive, preventive and perfective maintenance for operability and security baselines.
• Monitor system health and performance; coordinate with DevSecOps for deployments and optimisations.
• Collaborate with DBAs, architects and operational teams for change control and configuration management.
• Participate in change and release management activities ensuring deployment readiness and rollback planning.
• Contribute to post-incident reviews and knowledge-base documentation.

Connaissances

ITIL processes

Linux/Unix

CI/CD

Observability

API management

Formation

University degree in IT

Outils

ServiceNow

Kubernetes

Description du poste

European Dynamics is seeking an Operations Support Engineer to join the Development team and collaborate with a major client’s IT team on site. The role is performed remotely within the EU, with integration into the development environment and close cooperation with DevSecOps for deployments and automation improvements.

The ideal candidate has a university IT degree and at least 5 years in IT, including 2 years in L2 support for critical systems, with strong ITIL knowledge and English