Operations Support Engineer

Visa Hunt; France; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

European Dynamics is seeking an Operations Support Engineer to join the Development team and collaborate with a major client’s IT team on site. The role is performed remotely within the EU, with integration into the development environment and close cooperation with DevSecOps for deployments and automation improvements.

The ideal candidate has a university IT degree and at least 5 years in IT, including 2 years in L2 support for critical systems, with strong ITIL knowledge and English

Qualifications

• University degree in IT or relevant discipline, with minimum 5 years of IT experience.
• Minimum 3 years of IT operations or application/system support, incl. 2 years L2 support for large-scale systems.
• Experience with ITIL-aligned frameworks and change-management processes.
• Excellent understanding of ITIL service management processes (Incident, Problem, Change, Release, Event, Knowledge).
• Proficiency with IT service management tools such as ServiceNow.
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks.
• Understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of APIs, middleware and integration technologies (OAuth2, OIDC, SAML, etc.).
• Knowledge of database performance monitoring, backup and recovery coordination.
• Familiarity with system hardening, patching and vulnerability remediation.
• Familiarity with middleware and integration technologies including API management and data transformation.
• ITIL Foundation or higher, Linux administration, container-orchestration certification an asset.
• Excellent command of English.

Responsabilités

• Ensure operational maintenance and continuity of the system after Entry into Operations across environments.
• Provide second-level support by analyzing and resolving incidents, problems and service requests.
• Perform corrective, adaptive, preventive and perfective maintenance for operability and security baselines.
• Monitor system health and performance; coordinate with DevSecOps for deployments and optimisations.
• Collaborate with DBAs, architects and operational teams for change control and configuration management.
• Participate in change and release management activities ensuring deployment readiness and rollback planning.
• Contribute to post-incident reviews and knowledge-base documentation.

Connaissances

ITIL processes

Linux/Unix

CI/CD

Observability

API management

Formation

University degree in IT

Outils

ServiceNow

Kubernetes

Description du poste

We currently have a vacancy for an Operations Support Engineer fluentin English, to offer his/her services as an expert who will perform their services remotely within EU. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Tasks:

• Ensure the operational maintenance and continuity of the system after its Entry into Operations, guaranteeing that it remains stable, secure and performant across all environments;
• Provide second-level support by analysing and resolving incidents, problems and service requests in accordance with defined service levels;
• Perform corrective, adaptive, preventive and perfective maintenance activities to sustain operability and compliance with the Contracting Authority’s technical, operational and security baselines;
• Monitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with DevSecOps Engineers for deployments, automation improvements and environment optimisation;
• Collaborate with Database Administrators, Architects and the CA’s Operational teams to ensure effective system operation, configuration management and change control;
• Participate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing;
• Contribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks and knowledge-base articles, and support knowledge transfer and handover activities to guarantee service sustainability and continuity of expertise;
• Provide operational support for middleware and integration components forming the overall technical landscape, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms.

Requirements

• University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT;
• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission-critical systems;
• Experience working within ITIL-aligned frameworks and structured change and release-management processes;
• Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management;
• Proficiency with IT service management tools such as Service Now etc;
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks;
• Understanding of CI/CD pipelines and configuration-management tools;
• Knowledge of application runtime environments, APIs, middleware and integration technologies such as: API management and gateway platforms; Event streaming and message-oriented middleware; Data transformation and mapping tools; Identity and access management solutions and related authentication mechanisms (OAuth2, OIDC, SAML, etc.); Web infrastructure and content-management platforms; Mobile build and deployment pipelines;
• Knowledge of database performance monitoring, backup and recovery coordination;
• Familiarity with system hardening, patching and vulnerability remediation;
• Familiarity with the middleware and integration technologies, including but not limited to API management, data transformation and messaging platforms, event streaming, identity and access management, web infrastructure, content management systems, observability and automation tools,
• ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification will be an asset;
• Excellent command of the English language.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference.

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS () is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion

European Dynamics (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.