Senior Operations Support Engineer

EUROPEAN DYNAMICS; Strasbourg; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

EUROPEAN DYNAMICS is seeking a Senior Operations Support Engineer based in Strasbourg, France. The role is on-site or at client premises, joining the Development team to support a major client’s IT operations.

Key duties include incident management, root-cause analysis, monitoring strategy design, preventive maintenance, and deployment plan validation with DevSecOps and Database Administration teams. Strong English required.

Qualifications

• University degree in IT or a related field.
• 7+ years of experience in enterprise IT operations.
• Proven ability to manage cross-system incidents.
• Strong Linux/Unix, container orchestration and CI/CD experience.

Responsabilités

• Manage high-severity incidents across interconnected systems.
• Lead root-cause analyses and post-incident reviews.
• Define monitoring strategies and optimize observability.
• Coordinate preventive maintenance and environment optimization.
• Validate deployment plans with DevSecOps and DB teams.

Connaissances

Incident management

Root-cause analysis

Monitoring & observability

Communication with stakeholders

ITIL processes

Formation

Bachelor's degree in IT or relevant discipline

Outils

Terraform

Red Hat OpenShift

Ansible Automation Platform

Docker/Podman

Kubernetes

Prometheus

Grafana

Elasticsearch

GitHub/Git

SonarQube

Description du poste

We currently have a vacancy for a Senior Operations Support Engineer in English, to offer his/her services as an expert who will be based in Strasbourg, France. The work will be carried out either in the company's premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client's IT team on site.

Tasks

• Manage high-severity and complex incidents across interconnected systems, ensuring timely resolution and effective communication with stakeholders.;
• Lead technical investigations, root-cause analyses and post-incident reviews, ensuring that corrective and preventive actions are implemented;
• Define and refine monitoring strategies, establish performance baselines and thresholds, and optimise observability for proactive issue detection;
• Coordinate preventive-maintenance initiatives and environment optimization, ensuring compliance with the operational and security baselines;
• Validate deployment plans, rollback procedures and testing strategies in collaboration with DevSecOps and Database Administration teams.

Requirements

• University degree in IT or relevant discipline, combined with minimum 7 years of relevant working experience in IT;
• Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross-system incidents and problem investigations;
• Excellent experience in supporting containerized and cloud-native production environments;
• Excellent experience in ITIL processes, including Incident, Problem, Change, Release, Event and Capacity Management;
• Excellent experience with Linux/Unix systems, container orchestration, and CI/CD integration(Github,Sonarqube,Git);
• Experience in scripting and automation for operational tasks;
• Experience with IAC tools like Terraform,, Bicep, Red Hat OpenShift, Ansible Automation Platform;
• Experience with containerization and orchestration Tools like Docker/Podman, Kubernetes, OpenShift Container Platform,Helm and monitoring tools like Prometheus, Grafana Elasticsearch;
• Experience in the operation and optimization of middleware and integration technologies, including API gateways, messaging, event-streaming, data transformation and identity-management platforms;
• Experience with perform capacity planning, performance trend analysis, and operational risk assessment;
• Experience with observability, logging and performance-monitoring tools;
• Strong understanding of automation frameworks, version control and artefact management solutions supporting operational efficiency;
• Strong communication, documentation and coordination skills, including the ability to lead technical incident bridges and stakeholder updates;
• In-depth understanding of the middleware and integration technologies, covering API management, data transformation, messaging, event streaming, identity and access management, web and mobile infrastructure, observability, and automation tools;
• Excellent command of the English language.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

EUROPEAN DYNAMICS ( www.eurodyn.com ) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.