Operations Support Engineer

EUROPEAN DYNAMICS Group; Strasbourg; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

EUROPEAN DYNAMICS Group seeks an Operations Support Engineer to join the Development team. The role is remote within the EU, with the first assignment on-site with a major client’s IT team.

You will ensure system stability, security, and performance, provide second-level support, and coordinate with DevSecOps for deployments and enhancements across middleware and integration platforms. Fluent English is required.

Qualifications

• University degree in IT or relevant discipline.
• Minimum 5 years of IT experience.
• Minimum 3 years in IT operations or application/system support, including 2 years in L2 support.
• Experience with ITIL-aligned frameworks and change/release-management processes.
• Excellent understanding of ITIL service management processes.
• Proficiency with IT service management tools such as ServiceNow.
• Experience with Linux/Unix environments and container orchestration.
• Understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of APIs, middleware, and integration technologies.
• Excellent English language skills.

Responsabilités

• Ensure operational maintenance and continuity of the system after deployment to Operations.
• Provide second-level support to incidents, problems and service requests per SLAs.
• Perform maintenance activities to sustain operability and security baselines.
• Monitor system health and performance; coordinate with DevSecOps for deployments and optimisations.
• Collaborate with DBAs and architects for configuration management and change control.
• Participate in change and release management, including rollback planning and testing.
• Contribute to post-incident reviews and knowledge-base documentation.
• Provide operational support for middleware and integration components.

Connaissances

ITIL knowledge

English proficiency

Incident management

Problem management

Change management

Formation

University degree in IT or relevant discipline

Outils

ServiceNow

Linux/Unix

Container orchestration

Observability stacks

Description du poste

We currently have a vacancy for an Operations Support Engineer fluentin English, to offer his/her services as an expert who will perform their services remotely within EU. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Tasks:

• Ensure the operational maintenance and continuity of the system after its Entry into Operations, guaranteeing that it remains stable, secure and performant across all environments;
• Provide second-level support by analysing and resolving incidents, problems and service requests in accordance with defined service levels;
• Perform corrective, adaptive, preventive and perfective maintenance activities to sustain operability and compliance with the Contracting Authority’s technical, operational and security baselines;
• Monitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with DevSecOps Engineers for deployments, automation improvements and environment optimisation;
• Collaborate with Database Administrators, Architects and the CA’s Operational teams to ensure effective system operation, configuration management and change control;
• Participate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing;
• Contribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks and knowledge-base articles, and support knowledge transfer and handover activities to guarantee service sustainability and continuity of expertise;
• Provide operational support for middleware and integration components forming the overall technical landscape, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms.

• University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT;
• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission-critical systems;
• Experience working within ITIL-aligned frameworks and structured change and release-management processes;
• Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management;
• Proficiency with IT service management tools such as Service Now etc;
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks;
• Understanding of CI/CD pipelines and configuration-management tools;
• Knowledge of application runtime environments, APIs, middleware and integration technologies such as: API management and gateway platforms; Event streaming and message-oriented middleware; Data transformation and mapping tools; Identity and access management solutions and related authentication mechanisms (OAuth2, OIDC, SAML, etc.); Web infrastructure and content-management platforms; Mobile build and deployment pipelines;
• Knowledge of database performance monitoring, backup and recovery coordination;
• Familiarity with system hardening, patching and vulnerability remediation;
• Familiarity with the middleware and integration technologies, including but not limited to API management, data transformation and messaging platforms, event streaming, identity and access management, web infrastructure, content management systems, observability and automation tools,
• ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification will be an asset;
• Excellent command of the English language.

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.