Remote Customer Support Specialist — Growth & Global Team

Torrero Ltd.; Grand Est; Remote; EUR 26,000 - 42,000; Full time

Benefits offered by this job

Remote work (work from anywhere)

28 days off per year

Seniority leave

Career growth opportunities

Job summary

Torrero Ltd. in France is seeking a customer support specialist with English language skills, strong communication, and excellent organizational abilities. You will be part of an international team in a global company and enjoy a fast-paced, start-up culture with remote work options.

This full-time remote role offers growth, collaboration and flexible shifts. You will respond to live chat inquiries, identify needs, report product issues, and relay customer feedback to Product, Sales and

Qualifications

• Proficient in English and able to communicate clearly.
• Experience in customer support roles.
• Able to handle multiple tasks with high attention to detail.
• Flexible to work day, evening, night shifts and weekends.

Responsibilities

• Respond to incoming customer requests via live chat.
• Identify needs and help customers use features.
• Analyze and report product malfunctions.
• Follow up to resolve basic technical issues.
• Collect feedback for Product, Sales and Marketing teams.

Skills

English proficiency

Customer support experience

Communication skills

Teamwork

PC skills

Attention to detail

Multitasking

Flexible shifts

Job description

Torrero Ltd. in France is seeking a customer support specialist with English language skills, strong communication, and excellent organizational abilities. You will be part of an international team in a global company and enjoy a fast-paced, start-up culture with remote work options.

This full-time remote role offers growth, collaboration and flexible shifts. You will respond to live chat inquiries, identify needs, report product issues, and relay customer feedback to Product, Sales and