Remote Customer Experience Specialist

Jobtailor; Muret; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

Jobtailor is seeking a customer relations specialist in Occitanie, France. You will handle inquiries via phone and email, analyze needs, and guide requests to the right departments while maintaining high satisfaction and timely processing.

You will collaborate with sales, logistics, and billing teams, update customer records in the ERP system, and contribute to continuous improvement in the customer experience.

Qualifications

• Proficiency in remote customer relations (phone and email).
• Strong written communication and administrative skills.
• Proficient with office tools (Microsoft Office, ERP).
• Analytical skills and problem-solving ability.
• Organized and able to manage priorities.
• Ability to handle multiple incoming calls simultaneously.

Responsabilités

• Handle and process customer inquiries (phone and email).
• Analyze customer needs and propose appropriate solutions.
• Qualify requests and direct them to the appropriate departments.
• Ensure customer satisfaction while complying with internal procedures and processing timeframes.
• Analyze and process customer complaints through to resolution.
• Monitor and follow up on customer files.
• Update and maintain the customer database (ERP).
• Create requests or make changes to customer forms/contracts.
• Collaborate with all cross-functional teams (sales, logistics, billing, etc.).
• Maintain clear, professional communication both internally and externally.
• Proactively propose improvements to optimize the customer experience.
• Implement continuous improvement actions.

Connaissances

Remote customer relations

Written communication

Office tools

Analytical skills

Prioritization

Multi-call handling

Outils

Microsoft Office

ERP

Description du poste

Jobtailor is seeking a customer relations specialist in Occitanie, France. You will handle inquiries via phone and email, analyze needs, and guide requests to the right departments while maintaining high satisfaction and timely processing.

You will collaborate with sales, logistics, and billing teams, update customer records in the ERP system, and contribute to continuous improvement in the customer experience.