Remote Bilingual Guest Experience Specialist

The Flex; Paris; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Remote-first culture

Job summary

The Flex is on the lookout for a French-Speaking Customer Experience Specialist in Paris to enhance guest interactions and support landlords. The ideal candidate will respond to inquiries via email, chat, and phone—ensuring smooth and memorable experiences.

We seek someone passionate about customer service, fluent in French and English, with strong organizational skills. Join our passionate team and be part of an innovative company reshaping the rental industry.

Qualifications

• Fluency in written and spoken French and English.
• Experience in customer service within hospitality or tech fields.
• Outstanding communication and listening skills.

Responsibilities

• Respond to guest and landlord inquiries via email, chat, and phone.
• Guide guests through reservation and check-in processes.
• Resolve issues while providing empathetic support.

Skills

Fluency in French and English

Proven experience in customer service

Excellent communication skills

Strong organizational abilities

Tech-savvy

Problem-solving mindset

Tools

PMS

CRM tools

Job description

The Flex is on the lookout for a French-Speaking Customer Experience Specialist in Paris to enhance guest interactions and support landlords. The ideal candidate will respond to inquiries via email, chat, and phone—ensuring smooth and memorable experiences.

We seek someone passionate about customer service, fluent in French and English, with strong organizational skills. Join our passionate team and be part of an innovative company reshaping the rental industry.