Bilingual Customer Experience Specialist (FR/EN) | Hybrid

IMI Industrial Automation; Collégien; Hybrid; EUR 35,000 - 45,000; Full time

Job summary

A global specialist engineering company is seeking a Customer Experience Specialist fluent in French and English to provide high-quality service. The role, located in Collégien with hybrid flexibility, involves coordinating customer requests, resolving issues, and supporting commercial growth. Candidates should have experience in customer service and familiarity with Salesforce and JDE. This position offers a dynamic work environment focused on enhancing customer satisfaction.

Qualifications

• Experience of handling customer complaints and escalation procedures.
• Familiarity with web portals and support tools (Salesforce, JDE).
• Strong attention to detail and a proactive approach to solving customer needs.

Responsibilities

• Deliver seamless, high-quality service across multiple channels.
• Coordinate requests and streamline workflows.
• Update customers proactively on orders, deliveries, and timelines.

Skills

Native or professional level of French

Professional level of English

Customer complaint handling

Salesforce knowledge

Attention to detail

Team player

Tools

Salesforce

ERP (JDE)

Job description

A global specialist engineering company is seeking a Customer Experience Specialist fluent in French and English to provide high-quality service. The role, located in Collégien with hybrid flexibility, involves coordinating customer requests, resolving issues, and supporting commercial growth. Candidates should have experience in customer service and familiarity with Salesforce and JDE. This position offers a dynamic work environment focused on enhancing customer satisfaction.