French-Speaking Customer Experience Specialist

BlueView Talent; Valenciennes; Sur place; EUR 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health and life insurance

Relocation package

Onsite work

Résumé du poste

BlueView Talent seeks a Customer Specialist to be the first point of contact for customers across phone, email, chat, and other digital channels. You will understand customer needs, provide solutions, and ensure a smooth experience from initial contact to resolution.

The role requires fluency in French and English, strong analytical and communication skills, and a proactive, detail-oriented mindset with willingness to grow in the travel field. Onsite work with relocation support is available.

Qualifications

• Fluent in French (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.

Responsabilités

• Provide multilingual customer support across phone, email, chat and other channels.
• Assist customers with inquiries related to orders, accounts, products, and services.
• Record customer interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Identify recurring issues and provide feedback to improve processes.

Connaissances

French proficiency

English proficiency

Analytical thinking

Creative thinking

Communication skills

Description du poste

BlueView Talent seeks a Customer Specialist to be the first point of contact for customers across phone, email, chat, and other digital channels. You will understand customer needs, provide solutions, and ensure a smooth experience from initial contact to resolution.

The role requires fluency in French and English, strong analytical and communication skills, and a proactive, detail-oriented mindset with willingness to grow in the travel field. Onsite work with relocation support is available.