Founding Customer Success Lead - Paris

Hyperline; Paris; Hybride; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Hyperline is building a category-defining product for revenue management and seeks a Founding Customer Success Manager in Paris to own post-deployment relationships, drive adoption, and shape our CS playbooks as we scale.

You will partner with Deployment Strategists and Sales to ensure renewals, upsell opportunities, and long-term customer value while representing the voice of the customer to Product.

Qualifications

• 5+ years of experience in customer-facing roles in a SaaS/tech environment.
• Exceptional written and verbal communication skills; able to simplify complex topics for customers.
• Strong business sense with ability to identify opportunities and drive outcomes.

Responsabilités

• Own the post-deployment customer relationship and drive adoption, satisfaction, and retention.
• Meet regularly with customers to maximize platform usage and solve product challenges.
• Run trainings to enable users on the platform and build scalable CS playbooks.
• Collaborate with Deployment Strategists and Sales on renewals and upsell opportunities.
• Surface customer feedback to Product and help shape the roadmap.

Connaissances

Customer Success

SaaS

Problem solving

Communication

Strategic thinking

Time management

Description du poste

Hyperline is building a category-defining product for revenue management and seeks a Founding Customer Success Manager in Paris to own post-deployment relationships, drive adoption, and shape our CS playbooks as we scale.

You will partner with Deployment Strategists and Sales to ensure renewals, upsell opportunities, and long-term customer value while representing the voice of the customer to Product.