Hybrid-Remote Mid-Market Customer Success Leader

Beekeeper; Tassin-la-Demi-Lune; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Meal vouchers (SWILE)

Yoga classes

Health insurance

Parental leave

Company events

Equipment of your choice

Job summary

LumApps in Paris is seeking a Mid Market Customer Success Manager to manage and grow strategic accounts across the EMEA region. You will drive platform adoption, ensure customer success, and collaborate with sales, product, and engineering to deliver maximum value.

The role requires 3–5 years in SaaS, strong relationship-building, and fluency in French and English. A hybrid work model, competitive benefits, and a vibrant team await.

Qualifications

• 3–5 years of experience in a SaaS software company, ideally in deployment of internal communication, collaboration, or HRIS solutions.
• Proven track record in complex Mid Market account management and managing complex customer relationships.
• Fluent in French and English, both written and spoken.

Responsibilities

• Managing a portfolio of Mid Market accounts (direct and indirect customers), ensuring long-term success and customer satisfaction.
• Driving a usage-based approach to promote platform adoption and support the evolution of the solution within client organizations.
• Building and maintaining trusted relationships through regular check-ins, tailored to each customer’s needs.
• Supporting clients with issue resolution by acting as the liaison with Product, Engineering and Support teams when necessary.
• Recommending, leading, and executing action plans for your customers. Collaboration with both clients and partners is key to continuously improve platform performance, change management, and adoption.
• Coordinating LumApps project managers and product experts (PMs or POs) for targeted engagements.
• Collaborating closely with Account Managers on renewals, while identifying and tracking upsell and cross-sell opportunities.
• Partnering with other LumApps teams (Customer Experience, Marketing, Sales, Product, Engineering) to deliver the most impactful customer experience.
• Acting as the voice of the customer internally by sharing feedback and product evolution needs with Product teams.
• Keeping the customer database up to date and ensuring accurate reporting on activities and revenue.
• Ensuring that adoption on the platform grows Driving continuous growth in platform adoption.

Skills

SaaS experience

Mid Market AM

Cross-collaboration

French & English

Relationship building

Communication skills

Sales cycles familiarity

Job description

LumApps in Paris is seeking a Mid Market Customer Success Manager to manage and grow strategic accounts across the EMEA region. You will drive platform adoption, ensure customer success, and collaborate with sales, product, and engineering to deliver maximum value.

The role requires 3–5 years in SaaS, strong relationship-building, and fluency in French and English. A hybrid work model, competitive benefits, and a vibrant team await.