French Enterprise Customer Success Manager Growth & Renewal

Madrona Venture Labs; Paris; Hybrid; EUR 50,000 - 55,000; Full time

Benefits offered by this job

Competitive incentive plan

Employee Stock Option Plan

Flexible approach to work

Monthly work from home or transport

One time home office budget

Go1 Learning Hub access

Professional development fund

PTO + Wellbeing days

Parental leave support

Wellness program

Job summary

Go1 is seeking a Customer Success Manager for France to protect relationships, grow adoption of Go1 and Coorpacademy products, and drive measurable value across enterprise and mid-market accounts in France and South EMEA. You’ll build senior-level relationships, lead account planning, and work with cross-functional teams to manage implementations, risks and growth.

The role emphasizes retention, customer health, and commercial outcomes, with Paris as the base for a hybrid work model and

Qualifications

• Experience managing complex enterprise or strategic customer relationships in B2B SaaS or similar.
• Proven track record protecting and growing a customer portfolio with retention/adoption outcomes.
• Ability to identify churn risk, develop recovery plans and coordinate stakeholders.
• Strong commercial judgement on renewals, revenue forecasting and account growth.

Responsibilities

• Own the ongoing success of a portfolio of enterprise and mid-market customers in France and South EMEA.
• Build multi-threaded relationships with senior customer stakeholders and executives.
• Develop long-term account plans aligning priorities with adoption, value, retention and growth.
• Monitor health, adoption and engagement; coordinate recovery plans for risks.
• Lead regular reviews to demonstrate value and plan next steps.
• Coordinate implementations with Onboarding, Content, Support and Customer Experience teams.
• Support renewals and identify expansion opportunities with Sales.
• Maintain accurate forecasts for renewals, revenue and risk.
• Navigate complex stakeholder environments to resolve issues.
• Provide feedback to Product, Design and Engineering; collaborate on improvements.

Job description

Go1 is seeking a Customer Success Manager for France to protect relationships, grow adoption of Go1 and Coorpacademy products, and drive measurable value across enterprise and mid-market accounts in France and South EMEA. You’ll build senior-level relationships, lead account planning, and work with cross-functional teams to manage implementations, risks and growth.

The role emphasizes retention, customer health, and commercial outcomes, with Paris as the base for a hybrid work model and