Growth-Focused Customer Success Specialist — Paris (Hybrid)

Bigblue; Paris; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

MacBook provided

Health insurance coverage

Office snacks

On-site Paris offices

Résumé du poste

Bigblue is seeking a Customer Success Specialist to own and grow a portfolio of small to medium merchants in Paris, combining proactive support with strategic upsell. You will serve as the main contact, monitor health metrics, and manage escalations end-to-end, ensuring churn reduction and revenue growth in a dynamic logistics tech environment.

The role requires 2+ years in CS or related fields, fluent French and English, and the ability to thrive in a fast-changing, cross-functional setting.

Qualifications

• 2+ years in CS, Account Mgmt, or similar, owning customer outcomes.
• Experience managing a portfolio independently with priorities and follow-up.
• Ability to handle complex escalations, root-cause analysis, cross-team coordination.
• Strong prioritization and ownership; assesses urgency and impact.
• Data-driven use of indicators to identify risks and actions.
• Fluent in French and English, written and spoken.

Responsabilités

• Own a portfolio of small to mid-sized merchants and drive retention.
• Provide strong support for complex escalations (level 2) and act as main contact.
• Monitor account health metrics and proactively flag risks.
• Retain and grow merchant revenue through upsell and expansion.
• Improve merchant experience with proactive communications and scalable solutions.
• Contribute to knowledge-sharing: webinars, playbooks, internal docs.

Connaissances

Relationship management

Portfolio management

Escalation handling

Prioritization

Data-driven

Commercial awareness

Communication

Adaptability

French & English

Description du poste

Bigblue is seeking a Customer Success Specialist to own and grow a portfolio of small to medium merchants in Paris, combining proactive support with strategic upsell. You will serve as the main contact, monitor health metrics, and manage escalations end-to-end, ensuring churn reduction and revenue growth in a dynamic logistics tech environment.

The role requires 2+ years in CS or related fields, fluent French and English, and the ability to thrive in a fast-changing, cross-functional setting.