EU Mid-Market CSM & Revenue Growth Partner

Global-e; Paris; Hybrid; EUR 55,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Located in Paris

Travel to London

Competitive compensation

Job summary

Global-e is seeking a Customer Success Manager to manage a EU mid-market client portfolio from Paris. You will serve as the primary liaison, foster executive-level relationships, and drive revenue through upsell and cross-sell opportunities.

You will partner with internal teams to deliver client-focused solutions, analyze performance KPIs, and present insights to clients. The role offers a hybrid setup with some travel to London and potential remote work two days a week.

Qualifications

• Written and verbal fluency in English and French.
• 1+ year in an Account Management or Customer Success role.
• B2B software, logistics or SaaS experience preferred.
• Proven ability to manage multiple projects.
• Experience in expanding existing book-of-business.
• Strong analytical skills to present data and trends.
• Excellent communication and presentation skills at executive levels.

Responsibilities

• Serve as the lead point of contact for all clients, coordinating with Global-e teams to ensure smooth delivery.
• Develop trusted advisor relationships with key accounts, including C-level stakeholders.
• Generate revenue through up-selling and cross-selling within existing accounts.
• Proactively identify expansion opportunities and flag risks.
• Prepare periodic performance reports and quarterly business reviews (QBRs).
• Support clients’ strategic, marketing and operational decisions with data-driven insights.
• Build and maintain long-lasting client relationships.

Skills

Fluent English

Fluent French

Account Management

SaaS experience

B2B sales

Cross-selling

Data analysis

Tools

CRM software

Job description

Global-e is seeking a Customer Success Manager to manage a EU mid-market client portfolio from Paris. You will serve as the primary liaison, foster executive-level relationships, and drive revenue through upsell and cross-sell opportunities.

You will partner with internal teams to deliver client-focused solutions, analyze performance KPIs, and present insights to clients. The role offers a hybrid setup with some travel to London and potential remote work two days a week.