Mid-Market Customer Success Manager

Global-e; Paris; Hybrid; EUR 55,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Located in Paris

Travel to London

Competitive compensation

Job summary

Global-e is seeking a Customer Success Manager to manage a EU mid-market client portfolio from Paris. You will serve as the primary liaison, foster executive-level relationships, and drive revenue through upsell and cross-sell opportunities.

You will partner with internal teams to deliver client-focused solutions, analyze performance KPIs, and present insights to clients. The role offers a hybrid setup with some travel to London and potential remote work two days a week.

Qualifications

• Written and verbal fluency in English and French.
• 1+ year in an Account Management or Customer Success role.
• B2B software, logistics or SaaS experience preferred.
• Proven ability to manage multiple projects.
• Experience in expanding existing book-of-business.
• Strong analytical skills to present data and trends.
• Excellent communication and presentation skills at executive levels.

Responsibilities

• Serve as the lead point of contact for all clients, coordinating with Global-e teams to ensure smooth delivery.
• Develop trusted advisor relationships with key accounts, including C-level stakeholders.
• Generate revenue through up-selling and cross-selling within existing accounts.
• Proactively identify expansion opportunities and flag risks.
• Prepare periodic performance reports and quarterly business reviews (QBRs).
• Support clients’ strategic, marketing and operational decisions with data-driven insights.
• Build and maintain long-lasting client relationships.

Skills

Fluent English

Fluent French

Account Management

SaaS experience

B2B sales

Cross-selling

Data analysis

Tools

CRM software

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e , retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

We are looking for a Customer Success Manager who will partner with Global-e and ensure the long-term success of our Mid-Market clients in the EU.

The Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs.

Responsibilities:

• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue though up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

Requirements

• Written and verbal fluency in English and French
• At least 1+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills.

What we offer:

• This is a hybrid position with the opportunity to work 2 days remotely
• Located in the heart of Paris
• Competitive compensation package
• Option to travel to London to visit the UK team

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.