Order Management & Customer Experience Specialist

BMC Medical; Seclin; On-site; EUR 30,000 - 42,000; Full time

Job summary

BMC Medical Trade (France) SARL is seeking a focused Customer Service & Order Management Specialist in Seclin, France. You will manage customer orders, coordinate logistics, and handle invoices while delivering responsive support to customers.

Ideal candidates have experience in order processing, excellent communication in French (English a plus), and strong MS Office skills. The role emphasizes accuracy and cross-functional teamwork to maintain smooth daily operations.

Qualifications

• Experience in customer service, order management, sales administration, logistics coordination, or related role.
• Strong French communication; English proficiency is a plus.
• Proficiency with Excel and Outlook.
• Experience with ERP/order management/inventory tools is a plus.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Problem-solving mindset and customer-focused.
• Ability to work independently and in a team.

Responsibilities

• Process and manage customer orders accurately in the system.
• Prepare and verify purchase orders and invoices.
• Coordinate inbound and outbound shipments with freight forwarders.
• Respond to customer inquiries and provide order status updates.
• Collaborate with sales, warehouse, logistics, and finance teams.

Skills

Customer service

Order management

Logistics coordination

ERP systems

Excel

Outlook

English proficiency

Attention to detail

Time management

Tools

ERP systems

Order management software

Inventory management tools

Job description

BMC Medical Trade (France) SARL is seeking a focused Customer Service & Order Management Specialist in Seclin, France. You will manage customer orders, coordinate logistics, and handle invoices while delivering responsive support to customers.

Ideal candidates have experience in order processing, excellent communication in French (English a plus), and strong MS Office skills. The role emphasizes accuracy and cross-functional teamwork to maintain smooth daily operations.