Back Office Specialist /Gestionnaire ADV

La Marzocco; Paris; On-site; EUR 32,000 - 42,000; Full time

Job summary

La Marzocco France is seeking a dynamic Back Office Specialist to support order management, logistics, and administrative tasks from our Paris office. You will liaise with customers and the HQ to ensure smooth order cycles and accurate documentation.

This role emphasizes accuracy, speed, and cross-functional collaboration in a fast-paced environment. Key activities include processing POs in SAP, coordinating shipments, managing stock with HQ, and generating sales reports, all while maintaining

Qualifications

• 2–3 years of experience in a similar role, preferably in manufacturing or logistics.
• Experience with import/export processes.
• Proactive, organized and service-oriented.
• Proficiency in SAP is mandatory.
• Fluent in French and English.

Responsibilities

• Manage customer communications regarding orders, shipments, and inquiries.
• Process purchase orders, validate pricing, and manage acknowledgements in SAP.
• Use SAP-based ERP system for daily operations.
• Coordinate import/export documentation with shipping partners.
• Monitor stock levels and coordinate purchases from headquarters.
• Create factory purchase orders in SAP to align stock with demand.
• Collaborate with the local warehouse to ensure timely arrivals and dispatches.
• Maintain regular communication with HQ Customer Care to align on orders.
• Generate and analyse sales reports.
• Oversee office supplies and equipment maintenance.

Skills

Order management

Customer service

Multitasking

Time management

Attention to detail

Excel

French & English

Tools

SAP

Job description

An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office.

We are looking for a dynamic and proactive Back Office Specialist/Gestionnaire ADV.

In this role, you will play a crucial role in ensuring customer satisfaction by providing exceptional back-office support across order management, logistics, and administration.

This is an excellent opportunity for someone who enjoys working in a fast-paced, collaborative environment and takes pride in delivering high-quality operational support.

Position

Key Responsibilities

• Manage customer communications regarding orders, shipments, and general inquiries
• Process purchase orders, validate pricing, and manage acknowledgements using SAP
• Use the company's internal ERP system (SAP) to perform daily operational tasks
• Coordinate and review import/export documentation: liaise with shipping partners, issue sales invoices, packing lists, and related documents
• Monitor stock levels and manage purchases from the headquarters
• Create and manage factory purchase orders in SAP to align stock with customer demand
• Work closely with the local warehouse to ensure timely arrivals and dispatches
• Maintain regular communication with the HQ Customer Care team to align on sales and purchase orders
• Generate and analyse sales reports
• Handle office supply management and oversee office equipment maintenance

Requirements

Requirements

• Proactive, organized, flexible, and service-oriented personality
• Strong attention to detail
• Excellent time management skills and ability to multitask and prioritize
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), internet tools, and databases
• Experience with SAP (mandatory)
• "Can-do" attitude and willingness to take ownership
• Minimum 2-3 years' experience in a similar role, ideally in a manufacturing or logistics environment
• Experience with import/export processes
• Solid understanding of the full customer care cycle, from order to delivery
• Proficiency in French & English

Other information

Location: Paris, Rue Petrelle, 22

The position is offered as a full time role.