After-Sales Service & Maintenance Specialist

BMC Medical; Lille; On-site; EUR 40,000 - 55,000; Full time

Job summary

BMC Medical in Lille seeks an experienced after-sales service specialist to help establish and improve local service processes under headquarters guidelines. You will handle service intake, track repairs, manage spare parts and maintain complete service records while coordinating with sales and logistics teams.

You will deliver technical support and training across phone, email, video and on-site visits, ensuring timely issue resolution and thorough documentation.

Qualifications

Responsibilities

• In line with after-sales management requirements and headquarters authorization, participate in establishing and improving local after-sales service processes and work specs, including service intake, response times, repair handling, spare parts management, service records and issue feedback, and drive local implementation of requirements.
• Maintain the local after-sales hotline and related channels; receive issues from customers, distributors and sales teams; record product information, fault symptoms, customer requirements and progress; build and maintain complete after-sales service records.
• Provide after-sales technical support and training to customers via phone, email, video and on-site visits; cover troubleshooting, basic fault diagnosis, routine maintenance guidance and after-sales procedures.
• Deliver training on after-sales technologies and service procedures for customers, internal staff and new after-sales team members.
• Execute the full workflow for returned products from receiving and registration through repair, verification, logging, packaging and return shipment to ensure traceability.
• Manage spare parts including demand request, receipt confirmation, issuance, usage logging and inventory reconciliation.
• Track status of after-sales cases; coordinate with sales, logistics, headquarters after-sales, technical and quality teams to resolve issues and close tickets.
• Inspect and repair products within authorization; escalate beyond capability or local repair limits to headquarters after-sales or technical departments for follow-up resolution.
• Provide timely feedback to headquarters on local customer demands, critical faults, process obstacles and anomalies; assist in driving problem resolution.
• Compile periodic data on returns, repair turnaround, fault categories, repeated repairs, spare parts usage and customer feedback; report status and propose improvements.

Job description

BMC Medical in Lille seeks an experienced after-sales service specialist to help establish and improve local service processes under headquarters guidelines. You will handle service intake, track repairs, manage spare parts and maintain complete service records while coordinating with sales and logistics teams.

You will deliver technical support and training across phone, email, video and on-site visits, ensuring timely issue resolution and thorough documentation.