Sales Admin & Order Management Specialist

Parking; Besançon; Hybrid; EUR 42,000 - 52,000; Full time

Job summary

Arrive is seeking a rigorous Sales Administration Manager to join the Operations / Smart City team in Besançon. You will own the complete order cycle, from recording to invoicing, coordinating with Sales, Logistics and Finance to ensure contractual compliance and accurate settlements.

You bring a Bac+2 level diploma, proven sales administration experience, fluent French, and strong ERP/CRM and office tools skills. Autonomy and strong organization are essential.

Qualifications

• Education: Bac+2 level diploma (BTS/DUT in Management, International Trade, ADV, Logistics or equivalent).
• Experience: Successful experience in sales administration (ADV), order management or sales/logistics support.
• Language: Perfect and fluent command of French (written and oral) is mandatory.
• Tools: Mastery of ERP software, CRMs and common office tools (Google Suite, Office/Excel).
• Interpersonal: Excellent written and oral communication skills in French, with a solution-oriented posture.
• Rigor: Great organizational skills and ability to manage several files in parallel.
• Advantages: Knowledge of public procurement, customs rules (Incoterms) or technical environments is a plus.

Responsibilities

• Manage the order cycle from end to end: recording, planning and follow-up of orders in the ERP, ensuring deadlines and commitments.
• Support pre-sales activities: assist sales representatives upstream of order taking, write quotes and check feasibility.
• Ensure customs and tax compliance: prepare and control shipping documents with legal regulations.
• Track logistics and shipments: ensure product availability, track backorders and select transport providers.
• Invoicing and financial monitoring: issue invoices and collaborate with Finance for debt collection.
• Manage customer relations and complaints: act as the contact for malfunctions, non-conformities and disputes.
• Maintain data reliability: update accounts receivable and order book in CRM and management tools.

Skills

Sales administration

Order management

Customer service

Multitasking

Education

Bac+2 BTS/DUT in Management, International Trade, ADV, Logistics or equivalent

Tools

ERP software

CRMs

Google Suite

Office/Excel

Job description

Arrive is seeking a rigorous Sales Administration Manager to join the Operations / Smart City team in Besançon. You will own the complete order cycle, from recording to invoicing, coordinating with Sales, Logistics and Finance to ensure contractual compliance and accurate settlements.

You bring a Bac+2 level diploma, proven sales administration experience, fluent French, and strong ERP/CRM and office tools skills. Autonomy and strong organization are essential.