Customer Service Advisor France

Rayner Surgical Group; Gennevilliers; Sur place; EUR 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Global appreciation platform

Opportunities for career growth

Résumé du poste

A medical devices company in Gennevilliers is seeking a Customer Service Advisor & Stock Administrator to process orders, handle customer communications, and manage stock levels. The role requires at least 3 years of senior customer service experience and proficiency in Excel. Bilingual skills in French and English are essential. Join a team that prides itself on impactful work within the medical device industry and offers a comprehensive benefits package.

Qualifications

• At least 3 years of customer service experience in a senior role.
• Must be a self-starter and able to work as part of a team.
• Experience with goods packaging and warehouse handling.

Responsabilités

• Process local orders, returns and credits accurately.
• Communicate proactively with customers and Key Account Managers.
• Maintain customer contract pricing in the ERP system.

Connaissances

Customer service experience

Strong Excel skills

Communication in French and English

Ability to work under tight deadlines

Warehouse handling

Formation

Training in management (Bac ES/STMG/BTS Gestion)

Outils

ERP system knowledge

Description du poste

We are recruiting for a Customer Service Advisor & Stock Administrator in our France team at the Gennevilliers office in Paris!

What You’ll Be Doing:

• Process all local orders, returns and credits accurately and on time.
• Communicate proactively with customers and Key Account Managers via phone/email.
• Capture and analyse customer feedback and complaints.
• Support vigilance processes and provide management information.
• Maintain customer contract pricing in the ERP system.
• Work collaboratively within the Customer Service team; provide cover and support cross-training.
• Replenish warehouse stock and maintain safety stock levels.
• Pick, pack and ship orders promptly; maintain clean, safe storage areas.
• Oversee imports and liaise with import agencies.
• Prepare all stock documentation and perform stock checks.
• Manage delivery/courier scheduling and monitoring.
• Raise local purchase orders and coordinate with waste‑management providers.
• Drive continuous process and system improvements.
• Ensure compliance with all health, safety and quality procedures.
• Issue invoices, credit notes and statements; manage credit control and overdue accounts.
• Maintain and develop product knowledge through training and product testing.

What Experience & Skills You Will Need:

Essential

• Strong Customer service (senior profile) experience required (3 years minimum)
• Training in management such as Bac ES/STMG/BTS Gestion
• Able to work on own initiative, self‑starter and as part of a team.
• Ability to work to tight deadlines with accuracy and detail.
• Strong Excel skills
• Able to communicate verbally and in writing in French and English
• Experience in warehouse handling / goods packaging

Desirable

• Experience dealing with imported goods
• Proven track record in a customer service role in medical devices
• Graduate with an ambition to build a career in an innovative medical device company.
• Knowledge of ERP system
• Knowledge of Data protection, Cyber security, and anti‑money laundering policies

What We Can Offer You:

• Comprehensive benefits package
• Global appreciation platform to recognise colleagues around the globe
• Fantastic opportunity to work with highly talented teams and individuals and grow with the business
• Being part of an organisation you can be proud to work for changing the lives of millions of people!