Customer Service & Order Management Specialist

BMC Medical; Seclin; On-site; EUR 30,000 - 42,000; Full time

Job summary

BMC Medical Trade (France) SARL is seeking a focused Customer Service & Order Management Specialist in Seclin, France. You will manage customer orders, coordinate logistics, and handle invoices while delivering responsive support to customers.

Ideal candidates have experience in order processing, excellent communication in French (English a plus), and strong MS Office skills. The role emphasizes accuracy and cross-functional teamwork to maintain smooth daily operations.

Qualifications

• Experience in customer service, order management, sales administration, logistics coordination, or related role.
• Strong French communication; English proficiency is a plus.
• Proficiency with Excel and Outlook.
• Experience with ERP/order management/inventory tools is a plus.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Problem-solving mindset and customer-focused.
• Ability to work independently and in a team.

Responsibilities

• Process and manage customer orders accurately in the system.
• Prepare and verify purchase orders and invoices.
• Coordinate inbound and outbound shipments with freight forwarders.
• Respond to customer inquiries and provide order status updates.
• Collaborate with sales, warehouse, logistics, and finance teams.

Skills

Customer service

Order management

Logistics coordination

ERP systems

Excel

Outlook

English proficiency

Attention to detail

Time management

Tools

ERP systems

Order management software

Inventory management tools

Job description

Customer Service & Order Management Specialist

Company: BMC Medical Trade (France) SARL

Location: Seclin, France

About the Role

We are looking for a detail-oriented, organized, and customer-focused Customer Service & Order Management Specialist to join our team in France.

The successful candidate will be responsible for managing customer orders, preparing and processing purchase-related invoices and documents, coordinating inbound and outbound logistics, tracking deliveries, and responding to customer inquiries.

This role plays a key part in ensuring smooth daily operations and providing efficient, reliable service to our customers.

Key Responsibilities

1. Customer Order Management

• Receive, review, and process customer orders accurately and efficiently.
• Enter, update, and maintain orders in the company's system.
• Verify product availability, order details, and expected delivery dates.
• Monitor order status and provide timely updates to customers.
• Identify and resolve order discrepancies, delays, and other operational issues.

2. Purchasing and Invoice Administration

• Prepare and process purchase orders and related documentation.
• Prepare, verify, and manage purchase invoices and supporting documents.
• Ensure consistency between purchase orders, invoices, and goods receipt records.
• Coordinate with the purchasing, finance, and warehouse teams to maintain accurate records.

3. Logistics and Delivery Coordination

• Communicate with freight forwarders, carriers, and logistics service providers to arrange inbound and outbound shipments.
• Coordinate with the warehouse team to ensure timely order preparation and dispatch.
• Track shipments and monitor delivery progress.
• Follow up on delayed, missing, or damaged shipments and coordinate appropriate solutions.
• Maintain shipping documents, delivery notes, proof of delivery, and other logistics records.

4. Customer Service and Communication

• Answer incoming customer calls and respond to emails and inquiries.
• Provide information regarding order status, product availability, delivery schedules, and shipment tracking.
• Handle customer requests, concerns, and complaints professionally and efficiently.
• Coordinate with internal teams to resolve customer issues.
• Maintain positive customer relationships and ensure a high level of customer satisfaction.

5. Internal Coordination and Administrative Support

• Work closely with the sales, warehouse, logistics, and finance teams.
• Maintain accurate order, invoice, and shipment records.
• Support improvements to order processing and customer service procedures.
• Perform other administrative and operational tasks as required.

Qualifications and Requirements

• Previous experience in customer service, order management, sales administration, logistics coordination, or a related role is preferred.
• Strong verbal and written communication skills in French; working proficiency in English is an advantage.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience with ERP systems, order management software, or inventory management tools is a plus.
• Excellent organizational skills and strong attention to detail.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Strong problem-solving skills and a proactive, customer-oriented mindset.
• Ability to work independently and collaboratively in a team environment.